Shipping policy
Last updated: 6th Dec 2025
Thank you for choosing drinkrelow.com (“we”, “us”, “our”). This policy explains how we manage order processing, dispatch, and delivery. By placing an order on our website, you agree to the terms outlined below.
1. Shipping Partners & Methods
All domestic deliveries are handled through reliable courier service providers.
Delivery timelines may vary depending on the destination and courier efficiency.
2. Order Processing Timeline
Most orders are prepared and dispatched within 1–2 business days after payment has been confirmed.
Processing time may extend during:
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peak festive periods
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high-demand sales
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regional disruptions
You will receive a dispatch confirmation with tracking details once your order is shipped.
3. Delivery Address & Tracking Information
Orders will be delivered to the address provided at checkout.
Kindly ensure all address details are accurate before completing your order.
Tracking information will be shared via email (and/or SMS when available) once your package is dispatched.
We are not responsible for delays or failed deliveries caused by:
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incomplete or incorrect addresses
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customer unavailability at delivery time
4. Delivery Estimates & Unexpected Delays
Estimated delivery times can vary due to:
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courier network conditions
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weather hindrances
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regional or national holidays
If your order experiences a significant delay, please contact us at hello@drinkrelow.com so we can coordinate with the courier partner on your behalf.
5. Shipping Fees
Applicable shipping charges will be displayed at checkout based on:
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your delivery location
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order weight and dimensions
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courier rate calculations
6. Damaged or Lost Parcels
In the event your order is damaged during transit or goes missing, please notify us within 7 days of delivery or expected arrival.
Provide:
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order number
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tracking details
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supporting photos (if damaged)
We will work with the courier partner to resolve the issue promptly.
7. Undeliverable or Returned Packages
If an order is returned due to:
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incorrect address
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repeated delivery attempts
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refusal to accept
…additional charges may apply for re-dispatch.
8. Modifications & Order Cancellation
If you need to make changes (address update, cancellation), reach out to us within 1 hour of placing the order.
Once an order has entered processing or has been shipped, modifications or cancellations may no longer be possible.
9. Contact Information
For any shipping-related support, please contact:
10. Policy Revisions
This policy may be updated periodically. Any changes will be reflected with a revised “Last updated” date. Continued use of drinkrelow.com confirms your acceptance of these updates.