Refund policy

 

Last updated: 

At Relow, we want every sip to feel right. If there’s an issue with your order, we’ll do our best to resolve it smoothly.

Please review our Return & Refund Policy below to understand how replacements and refunds are handled.

 

 

1. Eligibility for Returns

Because our products are consumable, returns are only accepted in specific cases:

  • You received an incorrect item.

  • The product arrived damaged or compromised.

  • There is a verified quality concern.

We are unable to accept returns for:

  • Opened or partially consumed items (unless proven to be defective in quality)

  • Orders placed more than 14 days ago

  • Complimentary items, samples, or free gifts included with purchases

 

 

2. Damaged or Incorrect Deliveries

If your order arrives damaged, faulty, or not as expected, please notify us within 7 days of receiving your package.

Kindly share:

  • your order number

  • clear photos of the product and packaging

  • a short description of the issue

Once reviewed, we will either:

  • arrange a replacement shipment at no additional cost, or

  • process a refund to your original mode of payment

 

 

3. Refund Timelines

Once your request has been assessed, we’ll update you on whether the refund has been approved.

If eligible:

  • refunds are processed within 5–7 business days

  • you will receive an email confirmation once the refund has been completed

Please note: Your issuing bank or payment provider may require additional time for the amount to reflect.

 

 

Thank you for choosing Relow — we appreciate your trust in us.